Customer Care

Our Customer Care solutions ensure that ALL targeted consumers benefit from your coupon promotion - including those that don’t have a working printer or are unable to complete the print process.

Feedback Form
At any stage of the consumer’s online print journey, they are able to access and provide feedback via our intuitive feedback form. The feedback form is designed to capture the true nature of the consumer’s print issue which helps our technical operations team diagnose the problem and provide a speedy resolution..

Print & Mail™
Any of our Bricks™ coupon promotions can be Print & Mail™ enabled. If a consumer has trouble printing a coupon, they can elect to receive the coupon by mail. They receive the best consumer experience, while you get the same level of purchase behaviour tracking and data analysis as you would from customers who are able to print their own coupons.

CustomerCare™ CAS
CustomerCare™ CAS allows your Consumer Affairs department to deliver immediately a company communication and coupon to your customers-providing true customer care and instant satisfaction, at a fraction of the cost of traditional manual procedures. Your call centre staff uses a web-based interface to send a message and coupon to consumers via email or postal mail. You even have the option to send us consumer names and addresses in a batch and have our automated system load the data, create the coupons, and mail them directly to your customers.